Shop assistant: Hello. Can I help you?

Customer: Yes, I bought this games console last week and there’s problem with it.

Shop assistant: Oh, dear. What’s wrong with it?

Customer: I can’t press the Home button on it. I tried to change the batteries but nothing happens.

Shop assistant: Let me have a look. Yes, you’re right.

Customer: I’d like to exchange it, please.

Shop assistant: Have you got the receipt?

Customer: No, I threw it into the bin three days ago.

Shop assistant: I’m afraid that won’t be possible. We need the receipt to exchange gadget.

Customer: But It’s only a week old.

Shop assistant: Well, we can repair it for you. But you’ll have to pay for the repair.

Customer: Well, if you won’t exchange it or give me a refund, I’m going to write to the manager.

Shop assistant: As you wish.