screen, case
Nội dung bài nghe:
Teacher: Hello. How can I help you?
Student: I bought this tablet here last week. There’s a problem with it.
Teacher: Oh. What’s wrong with it?
Student: The screen is broken. Look.
Teacher: How did that happen?
Student: I dropped it.
Teacher: Oh, dear. Well, we can repair it for you. But you’ll have to pay for the repair.
Student: Why? It’s only a week old. Can I have my money back, please?
Teacher: No, I’m afraid you can’t. You broke it, you see. It isn’t a fault with the tablet.
Student: But it shouldn’t break when you drop it. And it was in its case.
Teacher: The glass is very delicate. It can break quite easily. I’m very sorry but there’s nothing I can do.
Student: Can I exchange it, please?
Teacher: No, as I said, we can repair it, but we’ll have to charge you.
Student: Well, how much will it cost?
Teacher: About £80, I think.
Student: Eighty pounds! I’m not happy about that. Can I see the manager, please?
Teacher: He isn’t in the shop at the moment.
Student: Well, if you won’t exchange it or give me a refund, I’m going to write to the manager.
Teacher: As you wish.
Student: Thank you and goodbye.
Teacher: Goodbye.
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