Nội dung bài nghe:

Teacher: Hello. Can I help you?

Student: Yes, I bought this portable DVD player here six months ago and there’s a problem with it.

Teacher: Oh, dear. What’s wrong with it?

Student: I can’t switch it on. I press the on/off button and nothing happens.

Teacher: Let me have a look. Yes, you’re right.

 Are the batteries fully charged?

Student: Yes, they are. It doesn’t work even when the power lead is connected.

Teacher: Have you got the receipt?

Student: Yes, here it is. I’d like to exchange it, please.

Teacher: I’m afraid that won’t be possible. It’s over a month old, you see.

Student: Is there anything else you can do?

Teacher: We can repair it for you.

Student: How long will that take?

Teacher: About two to three weeks.

Student: OK, then. Repair it, please.