Cách làm cho bạn:
A: Hello. Can I help you?
B: Yes, I bought this mobile phone here a month ago and there’s a problem with it.
A: Oh, dear. What’s wrong with it?
B: There’s a problem with the volume control button. I can’t turn up the volume.
A: Oh really? Let me have a look. Yes, you’re right.
B: Have you got the receipt?
A: Yes, here it is. I’d like to get the refund, please.
B: I’m afraid that won’t be possible.
A: Is there anything else you can do?
B: We can exchange it for you.
A: OK, then. Exchange it for me, please.
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