• Idea: You can't go on the internet with your new mobile phone. (Em không thể truy cập internet với chiếc điện thoại mới của mình)

Good morning. How can I help you?

I'd like to make a complaint. I. bought this mobile phone here yesterday and there is something wrong with this. I can't go on the internet.

I'm terribly sorry about that. Let me see!

Is there something wrong? Can I change it to a different one?

Keep calm, please. The problem is not as complicated as you think. We can fix it!

OK, I'll wait.

Don't worry, if there is any problem, we will do the procedure to exchange it for you.

Thank you!