Cách làm cho bạn:
1. How can I help you?
2. I'd like to make a complaint.
3. There is something wrong with this.
4. I'm terribly sorry about that.
5. I'm afraid we can't change it.
6. But It doesn't work.
EX4: Complete the dialogue with the key phrases. Listen and check. Then listen again and repeat the dialogue. (Hoàn thành đoạn hội thoại với các cụm từ chính. Nghe và kiểm tra. Sau đó nghe lại và lặp lại đoạn hội thoại)
1. How can I help you?
2. I'd like to make a complaint.
3. There is something wrong with this.
4. I'm terribly sorry about that.
5. I'm afraid we can't change it.
6. But It doesn't work.
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