2. Read the task and the letter. What problem (s) does the writer have? What does she want the recipient to do?

As a result of the pandemic Covid-19, all your classes are now online. You have been having problems with the internet connection in your area. Write a letter of complaint to the internet provider. 

Dear Sir or Madam,

1. I am writing to report the slow and unstable internet connection in my area. Since I am now taking online classes, I access the internet for my lessons and materials, so high speed internet connectivity is very important to me. 

2. My main problem is that the signal is not strong enough during the day. As most of my online classes are in the morning, I am frequently disconnected from the lectures. Without stable internet connectivity, it is more and more difficult for me to follow the class. 

3. I realise that it is expensive to support all students in the city who are doing online classes as a result of the pandemic. However, students should be able to attend their classes without any interruption rather than spending all the time adjusting their devices. 

4. In conclusion, I find this is an irritating problem. Unless there is a significant improvement to the internet reliability and speed in the area, the students in our city will not be able to attend online classes. 

Yours faithfully, 

Lam Anh 

Nguyen Lam Anh